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27 August 12:00 AM

Almoosa: web-based portal and mobile app for enhanced digital customer experience

Almoosa Owners Association Management Services (AOAMS), a Dubai-based subsidiary of Salem Ahmad Almoosa Enterprises, recently unveiled its state-of-the-art web-based portal and mobile application to provide its clients with a convenient access to key services and the latest information about the real estate communities it manages.

Both the website and the mobile app serve as the digital gateway to relevant community activities and undertakings. The new channels are equipped with modern and secure features designed to deliver highly advanced customer experience and smarter solutions in today’s digital era.

Upon creating their personal accounts, property owners will have their own customized dashboard containing their personal details and property portfolio, among others. Users will receive direct updates regarding community activities and notifications about the newest announcements. Property owners will also be able to easily and quickly monitor the requests of their tenants, who can also make their own separate accounts on the website and mobile app.

Requests for gate pass during move in and promotional materials, for instance, can be done via the two channels as well as payments for services upon the management’s approval of their applications. Moreover, users can check and monitor their payment status and progress, bringing them peace of mind and increasing trust and confidence among concerned parties.  

Their other features include a Google map and a direct access to AOAMS customer service. The full history of pending, rejected, and approved requests can be viewed in the dashboard as well, while owners with multiple properties can easily switch between different communities.

HE Salem Almoosa, Chairman and General Manager, Salem Ahmad Almoosa Enterprises, said: “AOAMS’s cutting-edge digital channels are capable of delivering smarter and more hassle-free services. The move reflects the solid commitment of the entire Salem Ahmad Almoosa Enterprises to be at forefront of digital advancement in the private sector in line with the UAE’s smart transformation and innovation programs as well as the country’s bid to achieve the highest standard of customer satisfaction and happiness. Through the web-based portal and mobile app, we are also showing our seriousness to adopt and promote a paperless initiative in support of the Emirates’ sustainable development strategy.”

In the Arab world, the UAE is one of the leading countries with aggressive digital transformation policies as it bids to catapult itself into the ranks of the world’s advanced nations. Similarly, it is now in the process of building innovation- and knowledge-driven economy as part of its socio-economic development programs. 

AOAMS offers owners association management services developed based on a pro-active approach, customer satisfaction, transparency, and a hands-on management. It is renowned for its in-depth knowledge and experience in community and facilities management.

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